Menopause & Me - Terms and Conditions of Service

Current as of: 26 May 2026 | Version: V1.2

​

Version      Date            Purpose

V1.0             Nov-25     Original terms

V1.1              May-26     Fee update notice added

V1.2             May-26     Company name update, transition wording and corrected fee notice added

 

Company transition notice: Menopause & Me is operated by My Health & Me Group Pty Ltd, formerly Jenna Bell Aesthetics Pty Ltd. Menopause & Me continues to operate as a service and trading name of My Health & Me Group Pty Ltd.

​

Fee update notice: A new consultation fee structure commences on 1 July 2026 for new bookings made from that date. If you already have an appointment booked before 1 July 2026, your next booked appointment will remain at the previously confirmed fee unless otherwise discussed with you.

​

Acceptance: By booking or attending an appointment with Menopause & Me, operated by My Health & Me Group Pty Ltd, ABN 50 630 914 671, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

​

Service summary: Menopause & Me provides Nurse Practitioner-led telehealth services for perimenopause, menopause, hormonal health, symptom management, and medical weight management where clinically appropriate.

​

Important summary

We collect your personal and health information so we can provide safe and effective care. We only use or share this information for your direct care, Medicare billing, appointment reminders, referrals, quality improvement, legal or regulatory obligations, or where otherwise permitted or required by law.

​

We may use secure software platforms, including clinical software, telehealth platforms, Medicare claiming systems, My Health Record where clinically appropriate, and AI-assisted clinical documentation tools. Some providers may process information outside Australia under privacy and security arrangements.

​

By booking or attending an appointment, you consent to us managing your information as described in these Terms and Conditions and our Privacy Policy.

For questions, please contact: hello@menopauseandme.com.au

​

1. Privacy, Confidentiality and Information Handling

1.1 Your personal and health information is protected under the Privacy Act 1988 (Cth), the Australian Privacy Principles, the My Health Records Act 2012 (Cth), and applicable State and Territory health records legislation.

​

1.2 You consent to the collection, use, storage, and disclosure of your personal and health information for the following purposes:

• Providing safe and effective healthcare

• Billing, Medicare claiming, and compliance with Services Australia

• Referral to and communication with other treating practitioners

• Diagnostic investigations and clinical follow-up

• Appointment reminders and clinical correspondence

• Quality assurance, clinical audit, research, and practitioner education, using de-identified information unless you give separate consent

• Legal and regulatory compliance, including mandatory reporting obligations

 

1.3 You consent to being contacted by telephone, SMS, or email for clinical, administrative, appointment-related, billing, or practice-update purposes.

 

1.4 We use secure Australian-based or approved platforms, including Halaxy health software, encrypted telehealth platforms, Medicare claiming systems, payment systems, and My Health Record where clinically appropriate.

 

1.5 Some software providers, including telehealth platforms, clinical software, payment systems, and AI-assisted documentation tools, may process or temporarily access information outside Australia under privacy and security arrangements.

 

1.6 You may access or request correction of your health information at any time in accordance with Australian privacy law.

 

1.7 Health records are retained in accordance with applicable legal and professional obligations. Records are generally retained for at least 7 years, or until age 25 if you were under 18 when last seen, and are then securely destroyed or de-identified.

​

2. Use of Artificial Intelligence Tools

2.1 We may use AI-assisted real-time transcription or scribing tools, such as Heidi Health, Nabla, or similar platforms, to assist with accurate clinical documentation.

 

2.2 Audio may be temporarily processed by the third-party provider, transmitted securely, and deleted after transcription in accordance with the provider’s privacy and data handling processes.

 

2.3 These tools do not make clinical decisions. Your clinician remains fully responsible for all documentation, diagnosis, treatment decisions, and clinical care.

 

2.4 By proceeding with your consultation, you consent to the use of AI-assisted documentation tools for this purpose.

 

2.5 You may decline or withdraw consent to AI-assisted documentation at any time by notifying us before or during your consultation. If AI documentation is declined, your consultation may still proceed, but documentation may take longer.

​

3. Telehealth Consultations

3.1 Menopause & Me provides telehealth consultations by phone or video.

 

3.2 You must be located in Australia at the time of your consultation.

 

3.3 You are responsible for ensuring you are in a private, quiet, and safe location with reliable internet or phone reception.

 

3.4 You are responsible for providing complete and accurate information, including your medical history, medications, allergies, symptoms, previous investigations, and relevant risk factors.

 

3.5 The clinician may determine that telehealth is not clinically appropriate for your concern. In this situation, you may be advised to seek in-person care, urgent care, emergency care, or review with your GP or another suitable practitioner.

 

3.6 The clinician may end, pause, or redirect a consultation if it is clinically unsafe or inappropriate to continue remotely.

​

4. Fees, Billing and Medicare

4.1 Upcoming fee change

Menopause & Me will be updating its consultation fee structure from 1 July 2026.

​

If you already have an appointment booked before this date, your next booked appointment will remain at the previously confirmed fee unless otherwise discussed with you.

​

New bookings made from 1 July 2026 will be subject to the updated fee structure published on our website and booking information.

These changes are being introduced to better reflect consultation duration, clinical complexity, documentation, investigation review, prescribing, shared decision-making, and care planning.

​

4.2 Current fee structure until 30 June 2026

Until 30 June 2026, fees are based on actual consultation duration, consultation type, and the fee information provided at the time of booking.

​

Menopause and Hormonal Health Consultations

Consultation type                                                     Typical duration                 Current clinic fee

Review / short consultation                                 ≤25 minutes                          $90.00

Standard consultation                                            25 to <60 minutes             $170.00

60-minute initial / complex consultation      60 minutes or more          $208.60

​

Weight Management Consultations

Consultation type                                                     Typical duration                  Current clinic fee

Review / short consultation                                  ≤25 minutes                         $59.00

Standard consultation                                             25 to <40 minutes             $79.00

Extended consultation                                             40 to <60 minutes            $99.00

60-minute initial / complex consultation       60 minutes or more          $119.00

​

4.3 Updated fee structure from 1 July 2026

The following fee structure will apply to new bookings made from 1 July 2026.

​

Menopause and Hormonal Health Consultations

Consultation type                                                    Typical duration                      Clinic fee

Brief review / short matter                                  6 to <20 minutes                     $70.00

Standard review                                                       20 to <40 minutes                   $117.00

Extended review                                                       40 to <60 minutes                  $170.00

Initial consultation                                                   40 to <60 minutes                  $190.00

Extended initial / complex consultation       60 minutes or more                $250.00

​

Weight Management Consultations

Consultation type                                                 Typical duration                         Clinic fee

Brief review / short matter                               ≤25 minutes                                   $59.00

Standard consultation                                        25 to <40 minutes                      $79.00

Extended consultation                                       40 to <60 minutes                       $99.00

Extended initial / complex consultation    60 minutes or more                    $119.00

​

4.4 Medicare rebates

Medicare rebates are not guaranteed. Rebates may apply only where the consultation meets Medicare requirements, including item requirements, consultation mode, consultation duration, patient eligibility and any applicable telehealth eligibility requirements. If a Medicare rebate does not apply, the patient is responsible for the full private fee.

​

Current standard Medicare rebate examples used by the clinic include:

Consultation duration                               Potential Medicare rebate, if eligible               

<6 minutes                                                      $12.40

6 to <20 minutes                                          $27.05

20 to <40 minutes                                       $51.25

40 to <60 minutes                                       $75.60

60 minutes or more, where eligible     $114.20

​

Medicare rebate amounts and item eligibility may change. Patients should not rely on rebate examples as a guarantee of Medicare payment.

4.5 Out-of-pocket cost

Your out-of-pocket cost is calculated as: clinic fee + payment processing fee - Medicare rebate, where a rebate applies. Medicare eligibility and rebates can vary. Payment processing fees may also apply and will be shown before payment is confirmed where applicable.

4.6 Extended consultations

Some consultations may require additional time due to clinical complexity, new concerns, medication changes, investigation review, risk discussion, or shared decision-making. Where a consultation extends into a longer Medicare time bracket, the relevant extended consultation fee may apply.

4.7 Fee disclosure

We will aim to provide clear information about likely fees before or at the start of your consultation. If your consultation becomes longer or more complex than expected, a higher consultation fee may apply.

4.8 Payment

Full payment, or a booking deposit where applicable, is required at the time of booking. Deposits and payments are non-refundable except where required by Australian Consumer Law.

4.9 Medicare claiming

Where eligible, you authorise Menopause & Me / My Health & Me Group Pty Ltd to submit Medicare claims on your behalf.

4.10 Non-attendance and late cancellation

No Medicare rebate is payable for non-attendance or late cancellation. Cancellation and non-attendance fees are not Medicare-rebatable.

​

5. Cancellations, Late Arrivals and Non-Attendance

5.1 At least 24 hours’ notice is required to cancel or reschedule an appointment without charge.

5.2 Late cancellation or non-attendance may incur a fee of up to the full consultation cost. This fee is not Medicare-rebatable.

5.3 If you arrive late, the consultation may need to be shortened, rescheduled, or cancelled at the clinician’s discretion.

5.4 Repeated non-attendance or late cancellation may result in discharge from the practice.

5.5 Cancellation fees are intended to reflect the reserved appointment time, administrative costs, and inability to offer the appointment to another patient at short notice.

​

6. Clinical Care and Limits of Service

6.1 All care is provided at the clinician’s professional discretion and within their scope of practice.

6.2 Menopause & Me does not provide emergency care. If you are experiencing chest pain, severe shortness of breath, symptoms of stroke, severe bleeding, thoughts of self-harm, or another urgent medical concern, call 000 or attend your nearest emergency department.

6.3 We reserve the right to refuse, delay, redirect, or cease care if:

• It is clinically inappropriate or unsafe

• Required information is withheld

• Telehealth is not appropriate for the presenting concern

• Behaviour toward staff or clinicians is abusive, discriminatory, threatening, or unsafe

• Attendance is irregular and compromises safe care

• The requested service is outside our scope

• The requested treatment, prescription, referral, certificate, or investigation is not clinically appropriate

6.4 Treatment outcomes cannot be guaranteed. Care decisions are made using clinical judgement, available evidence, your individual circumstances, and shared decision-making.

6.5 Optimal outcomes require your active participation, including completing requested forms, attending follow-up, undertaking recommended monitoring, and informing us of relevant changes to your health.

​

7. Prescriptions, Referrals, Results and Reports

7.1 Prescriptions, repeat prescriptions, referrals, medical certificates, and reports will only be provided where the clinician considers it clinically safe and appropriate.

7.2 Repeat prescriptions, referrals, or certificates may require a consultation.

7.3 Prescriptions may be withheld, delayed, or declined if required information, monitoring, consent, follow-up, or clinical review has not been completed.

7.4 Prescriptions are generally issued directly to the patient, allowing the patient to choose where they wish to dispense. If a patient specifically requests that a prescription be sent to a particular pharmacy, this may be honoured where clinically and operationally appropriate.

7.5 Results, referrals, letters, reports, or other documents may be withheld until outstanding accounts are paid, except where this would be unlawful or clinically inappropriate.

7.6 Patients are responsible for completing requested pathology, imaging, screening, or follow-up in a timely manner.

​

8. My Health Record

8.1 Where clinically beneficial, we may access, view, or upload documents to your My Health Record.

8.2 You may opt out or set privacy controls at any time by notifying us in writing or through the My Health Record portal.

8.3 If you do not want Menopause & Me / My Health & Me Group Pty Ltd to access or upload information to your My Health Record, please advise us before or during your consultation.

​

9. Complaints and Feedback

9.1 We welcome feedback and take complaints seriously.

9.2 Please initially raise any concerns with Menopause & Me by emailing hello@menopauseandme.com.au.

9.3 You may also contact the relevant Health Complaints Commissioner in your State or Territory, the Office of the Australian Information Commissioner for privacy concerns, or the Australian Health Practitioner Regulation Agency where appropriate.

​

10. Limitation of Liability

10.1 Services are provided with due care and skill.

10.2 Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you have under Australian Consumer Law or other applicable laws.

10.3 To the maximum extent permitted by law, My Health & Me Group Pty Ltd excludes liability for indirect or consequential loss.

10.4 Where permitted by law, our liability is limited to re-supplying the service or payment of the cost of having the service re-supplied.

​

11. Governing Law

These Terms and Conditions are governed by the laws of Tasmania and the Commonwealth of Australia, subject to legal review and any mandatory laws that apply in the State or Territory where care is provided or received.

​

12. Mandatory Reporting and Legal Obligations

We may be required or permitted by law to disclose information without your consent in circumstances including, but not limited to:

• Imminent risk of serious harm to you or another person

• Child safety concerns

• Notifiable diseases

• Court orders, subpoenas, or statutory reporting obligations

• Professional, regulatory, or mandatory reporting requirements

​​

13. Acceptance of These Terms

By proceeding with your booking or attendance, you confirm that you:

• Have read and accept these Terms and Conditions

• Give the consents outlined in these Terms and Conditions

• Accept responsibility for fees, deposits, and cancellation policies

• Understand that Medicare rebate eligibility depends on Medicare requirements

• Understand that telehealth may not be appropriate for every concern

• Understand that clinical care is provided at the clinician’s professional discretion

​​

14. Changes to These Terms

14.1 These Terms and Conditions may be reviewed and updated from time to time.

14.2 The current version will be made available on the Menopause & Me website.

14.3 Where there are material changes to fees or booking conditions, Menopause & Me / My Health & Me Group Pty Ltd will aim to provide reasonable notice through appropriate channels, such as the website, booking system, email, or patient communications.

​

15. Further Information

For questions about these Terms and Conditions, please contact:

Service / entity                                      Contact     

Menopause & Me                                   hello@menopauseandme.com.au
                                                                       menopauseandme.com.au

 

My Health & Me Group Pty Ltd        ABN 50 630 914 671
                                                                       44 Spring Street, Claremont TAS 7011
                                                                        Phone: 0411 294 828
                                                                        Fax: 02 9012 0020

 

Thank you for trusting us with your care.

Menopause & Me

May 2026